Tidy Tray

We offer worldwide delivery. The following standard shipping charges apply and will be added at checkout. We use FedEx, UPS and Royal Mail Tracked Services, sorry we cannot ship to Post Office Boxes. Tracking and estimated delivery details will be provided in your order dispatch email confirmation.

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A NOTICE TO EUROPEAN UNION CUSTOMERS

Unfortunately we are no longer shipping to the EU from our website.

If you are in an EU country, we would recommend shopping with one of our European stockists.

These include:

Black Tie (Harris Tweed Shop BV) - Netherlands

Godsejeren - Denmark

Scottish House - Sweden

Byens Skomaker - Norway

Verlsun Gudsteins - Iceland

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Disclaimer: All orders shipped from our website are subject to stock availability and where possible will be dispatched within 2-3 working days. We cannot be held responsible for delays in receipt of goods due to unforeseen circumstances by the carriers and/or customs. Orders placed after 12pm on Fridays will not be dispatched until the following Monday. Please note that we cannot deliver during holidays. Any order placed during these periods will be dispatched at the earliest opportunity on our return. Please note that duty, and other international import fees are the exclusive responsibility of our customer and not considered with any Bucktrout Tailoring charges. For additional shipping information, please contact us.

We hope you enjoy your garment for many years. However if you are not completely satisfied with your purchase please don’t hesitate to return it for an exchange or full refund, provided we receive your item back within 30 days of purchase. When returning your order, the item should be unworn and have original tags/swing tickets still attached. 

MAINLAND UK RETURN INFORMATION

Please note free returns only applies to Mainland UK (excluding Northern Ireland, Hebrides, Orkney Islands, Isle of Man and Channel Islands)

1. Contact us as returns@bucktrouttailoring.com quoting your order reference number i.e. BT----WEB
2. We will email you a Royal Mail returns label for you to print and apply to your return (labels are valid for 7 days only).
3. Pack up your parcel securely. You can use its original packaging but remove the original delivery label.
4. Include the returns form in the parcel, with the reason for the return and whether you want a refund or an exchange*
5. Attach the label you have received to your parcel and take it to your nearest Post Office.
6. When you drop off your parcel at the Post Office request a receipt which will include information you may need to track you return.

*exchanges only apply for the same item in a different size/colour

INTERNATIONAL RETURN INFORMATION

Applies to all countries outside Mainland UK (including Northern Ireland, Hebrides, Orkney Islands, Isle of Man and Channel Islands.)

Returns should be sent via a Tracked Mail service and clearly marked as “Return goods” on export documents, to the following address;

Bucktrout Tailoring Ltd.
93 – 99 Mabgate Business Centre
Leeds, LS9 7DR
United Kingdom

International return delivery/shipping costs will be the responsibility of the sender. International return delivery/shipping costs will not be refunded.

If you would like to discuss your return, please email us at returns@bucktrouttailoring.com and we will be more than happy to help.
*exchanges only apply for the same item in a different size/colour

All the above information can be found in the returns form enclosed in your order.