RETURNS

We hope you enjoy your garment for many years. However if you are not completely satisfied with your purchase please don’t hesitate to return it for an exchange or full refund, provided we receive your item back within 30 days of purchase. When returning your order, the item should be unworn and have original tags/swing tickets still attached. 

 

MAINLAND UK RETURN INFORMATION

Please note free returns only applies to Mainland UK (excluding Northern Ireland, Hebrides, Orkney Islands, Isle of Man and Channel Islands)

1. Contact us as returns@bucktrouttailoring.com quoting your order reference number i.e. BT----WEB
2. We will email you a Royal Mail returns label for you to print and apply to your return (labels are valid for 7 days only).
3. Pack up your parcel securely. You can use its original packaging but remove the original delivery label.
4. Include the returns form in the parcel, with the reason for the return and whether you want a refund or an exchange*
5. Attach the label you have received to your parcel and take it to your nearest Post Office.
6. When you drop off your parcel at the Post Office request a receipt which will include information you may need to track you return.

*exchanges only apply for the same item in a different size/colour

 

INTERNATIONAL RETURN INFORMATION

Applies to all countries outside Mainland UK (including Northern Ireland, Hebrides, Orkney Islands, Isle of Man and Channel Islands.)

Returns should be sent via a Tracked Mail service and clearly marked as “Return goods” on export documents, to the following address;

Bucktrout Tailoring Ltd.
93 – 99 Mabgate Business Centre
Leeds, LS9 7DR
United Kingdom

International return delivery/shipping costs will be the responsibility of the sender. International return delivery/shipping costs will not be refunded.

If you would like to discuss your return, please email us at returns@bucktrouttailoring.com and we will be more than happy to help.
*exchanges only apply for the same item in a different size/colour

All the above information can be found in the returns form enclosed in your order.